We at Malaysian Honey are dedicated to ensuring your satisfaction with our products. If for any reason you are not entirely pleased with your purchase, we have outlined our return and refund policy to make the process as straightforward as possible.
1. Returns:
You may return any unused and unopened product within 7 days of receiving it for a full refund. To initiate a return, please contact our customer service team at Contact us page to obtain a Return Permission.
2. Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 7 business days.
3. Eligibility for Returns:
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Please include a copy of your purchase receipt or order confirmation with the returned item.
4. Return Shipping:
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance when returning items, as we cannot guarantee that we will receive your returned item.
5. Damaged or Defective Products:
In the rare event that you receive a damaged or defective product, please contact us immediately. We will work with you to replace the item or issue a refund, including any applicable shipping costs.
6. Contact Us:
If you have any questions or concerns about our return and refund policy, please reach out to our customer service team at Contact us page.
Last Updated:12/11/2023
Thank you for choosing Malaysian Honey. We appreciate your trust, and we are committed to ensuring your satisfaction with our products.
